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Frequently asked questions about our logo maker software.

The Logomaker app

I’m not a designer. I can’t even draw. Will it work for me?

Yes! In fact, you are exactly who we had in mind when we built Logomaker. You don’t need any design experience or expensive software. The free online logo design app makes it easy to choose from thousands of icons created by our professional design team, match your favorite with just the right font, and then tweak the colors and spacing until it’s just right. You won’t believe how easy and quick the whole process is. Try it now— risk-free.

How does Logomaker work?

To get started, fill out a simple form about your business including your industry, company name, and a tagline if you have one. Then, click the “Make a Logo” button to launch the online design tools. We’ll guide you through the process of selecting a logo type, your font, and finally show you our recommendations based on your industry. Then edit colors, layout, and save your finished logo. Feel free to design as many as you want for free!

Can I save my designs for later?

Absolutely. You can build and save unlimited logos in your account.

What kinds of icons can I choose?

Logomaker includes logo templates with icons, badges, text-only, and even initials. There are thousands of different options to choose from — narrow it down by industry to get more targeted results. The best way to see your options is to start designing a logo. It’s free to try, so why not do it now?

What if I don’t find any icons I like?

With almost 10,000 unique logo icons to choose from, we doubt that will happen, but if it does, just let us know and we will work with you to create a logo that you love.

How many colors can I choose from?

There are literally thousands of colors to choose from. The final files you can download will display colors in CMYK format, which makes it easy and inexpensive to print your logo.

How do I get my logo?

You can purchase and download high-resolution files directly from your Logomaker account. Once you’ve purchased your logo design, you’ll see the file download options instantly on the checkout page. In addition, we send a follow-up email immediately after purchase with instructions to help you download your logos from your account and to also explain what each file type is. If you have any questions, please reach out and our amazing Customer Care team will be happy to assist you.

Do I have the rights to my logo?

Once you purchase your logo, you have the right to use it just about any way you wish. For the legal specifics, you should read our terms and conditions.

The "love your logo" guarantee

Do you offer a guarantee?

Yes, we guarantee that you can use Logomaker to create a logo that you will love. If you aren’t able to get the logo just right, please contact us and we’ll do everything we can to help. We really do want you to get the logo you need. If for some reason your logo doesn’t work, or isn’t quite right, let us know within 30 days and if we can’t fix it, we’ll refund your money.

I’ve got a problem. Who do I contact?

Why wait until you’ve got a problem? We’d love to hear about how you are using your logo and succeeding with your new business. But if something goes wrong, the best way to reach us is by using the short form on our Contact Us page. We look forward to making this the best logo design experience you can imagine.

I’m done using my logo. I don’t want it any more. Can I have a refund?

If you’ve had your logo for less than 30 days, then our “love your logo” guarantee™ applies to you. See above. But if you’ve been using your logo for more than 30 days, sorry, we can’t give you a refund. However, we will do everything we can to help you make changes or update your logo so you can still use it.

I don’t like the logo I created. What can I do?

We’ve all doubted ourselves before and we want to make sure that you are 100% satisfied with your logo design. If you purchase your logo and there are issues, we will be happy to make small edits. However, to make sure that you are completely covered, we suggest upgrading to our Premium Logo Package (found on checkout) or by reaching out to our Customer Care team. This package gives you unlimited logo edits for 1 year, multiple layouts of your new logo, Facebook, Twitter & LinkedIn logo files, plus access to your logo from any device.

Downloading files

What files do I get?

PNG Files – These are files that have a transparent background. This means that when you place your logo over a colored background, the colored background will show around your logo. These are best used in situations where you have a colored background such as websites, marketing materials, or promotional products.

JPG Files – Unlike PNG files, these do not have a transparent background and will have a white background surrounding your logo. These are less commonly used than PNGs – only use when placing a logo on a white background.

EPS Files – These are vector files used when working with a professional graphic designer or when specifically requested. They are considered the source file of your logo. These are not for everyday use.

In addition we have provided black and white (‘BM’ files), small (“SmallLogo”), and 400dpi versions of your logo. When using your logo for printed materials, be sure to use the 400dpi versions of your logo. Remember, JPG files will still have a white box around your logo and PNG files will have a transparent background.

What are the different file formats for?

PNG Files – These are files that have a transparent background. This means that when you place your logo over a colored background, the colored background will show around your logo. These are best used in situations where you have a colored background such as websites, marketing materials, or promotional products.

JPG Files – Unlike PNG files, these do not have a transparent background and will have a white background surrounding your logo. These are less commonly used than PNGs – only use when placing a logo on a white background.

EPS Files – These are vector files used when working with a professional graphic designer or when specifically requested. They are considered the source file of your logo. These are not for everyday use.

Need a different file type?

Let us know and we’ll create it for you.

Will I have a transparent file?

Yes. Both the PNG and GIF that you can download when you purchase your logo are transparent.

Why can’t I open the EPS file?

Your EPS file is a high-resolution vector file that requires professional design software like Adobe Illustrator to open.

Which file is best for printing?

The EPS file is best for commercial printing like business cards, letterhead, banners, lawn signs, and more. Luckily, we have all of those products available to you on our site. Just log into your account and select “Marketing Products” from the navigation to get started.

I printed my logo and the colors don’t match what I see on screen. What gives?

This is rare, but when it happens there is a good reason for it. Your computer monitor displays colors using red, green, and blue dots of light. This color system is called RGB. When you print your logo on paper, your printer generally uses four colors of ink: cyan, magenta, yellow, and black (a color system called CMYK) to create all the colors that you see.

Because these systems use different technologies to display the same colors, occasionally the colors you see displayed on your screen will look slightly different from the colors on a printed page. The vast majority of the time, they look the same.

In addition, your computer monitor settings are unique. Adjusting brightness, contrast, and chroma (a measure of color purity) on your monitor can also alter the way your computer displays colors. Your logo may look different on your computer at work and your computer at home, even though the actual colors in your logo file haven’t changed.

As we noted above, this is rare. If it happens, you may want to choose a slightly different color that displays correctly regardless of which system is used to print it. Always double check the colors before you print the first time.

What else can I get besides a logo?

Once you’ve created your logo design, it’s easy to put your logo on a website; business cards and letterhead; or thousands of different promotional products like hats, magnets, and mobile phone cases and much more. We have several experienced partners who are ready to help with your request. Click here to explore the options they offer (requires purchasing high-resolution files of your logo for just $49).

Free logos

A free logo? What’s the catch?

There’s no catch. We offer a free web-ready logo so people can try our Logomaker software. Once they see how amazing their logo is, many choose to purchase high-resolution files. But if you choose not to, the web logo is still free. You can save up to six logos in your account. When you’re ready to use your free logo, simple copy the HTML code from your account into your website. Click this link to learn more about your free logo.

Thanks for my free logo. What can I do for you?

Well to be honest, we hope you’ll come back and purchase the high-resolution files for your logo in the future. That’s how we pay the bills. With high-resolution files you can put your logo on business cards, signs, and more. And, if you had a great experience, we hope you’ll tell your friends about us—on your blog, on Facebook, on Twitter, or on Google Plus. Thanks!

Other questions

What is the difference between a do-it-yourself logo and a custom logo?

As far as a symbol to represent your business, there’s not a huge difference. The option you choose really depends on your needs. If you need something to get your business up and running and don’t have a budget for design or marketing, a do-it-yourself logo will do the job (and save you a bunch of money). If you need a totally unique logo designed exclusively for your business and have a marketing budget, a custom-designed logo may be a better option. Let us know if this is the case and we’ll connect you with a great designer.

Why would I choose a do-it-yourself logo?

A logo that you create yourself is perfect for someone just starting a business who wants to make sure they will succeed before they spend a lot of money on design. If you are trying to decide if this is a good option for you, this list of four questions to ask may be helpful.

What else can I get besides a logo?

Once you’ve created your logo design, it’s easy to put your logo on a website, business cards, pens, banners, or others of different promotional products.

Do you store any personal data?

We collect some personal data (like name and email) when you set up your account. To protect your security, we don’t store any credit card data on our servers. You can read our Privacy Policy here.

I have a question that’s not on your FAQ.

If you have a question or concern that we haven’t answered here, please don’t hesitate to email us at support@logomaker.com. We’ll get right back to you.