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Frequently asked questions about our logo maker software.

The Logomaker app

I’m not a designer. I can’t even draw. Will it work for me?

Yes! In fact, you are exactly who we had in mind when we built Logomaker. You don’t need any design experience or expensive software. The free online app makes it easy to choose from thousands of icons created by our professional design team, match you favorite with just the right font, and then tweak the colors and spacing until it’s just right. You won’t believe how easy and quick the whole process is. Try it now—risk free.

How does Logomaker work?

Simply click the “Start My Logo Now” button to launch the Logomaker software. You’ll need flash installed on your computer. First choose your industry (or enter a word or two in the search box) and start browsing through the icons. Once you find an icon you like, you simply add some text, choose a font and add a color or two. It won’t turn you into Paul Rand (the guy who designed the IBM and UPS logos), but with Logomaker you can design an amazing logo in just a few minutes.

Can I save my designs for later?

Absolutely. You can build and save unlimited logos in your account.

What kinds of icons can I choose?

Logomaker includes thousands of different symbols and icons to choose from—animals, letters, swirls, shapes, objects—too many to list here. The best way to see your options is to click here and look through the thousands of icons in the app. It’s free to try, so why not do it now?

What if I don’t find any icons I like?

With almost 10,000 to choose from, we doubt that will happen, but if it does, just let us know and we’ll connect you with a professional designer who can help create several unique logo concepts specifically for your project (there is an extra charge for this custom service).

How many colors can I choose from?

There are literally thousands of colors to choose from. The final files you can download will display colors in CMYK format, which makes it easy and inexpensive to print your logo.

How do I get my logo?

You can purchase and download high-resolution files directly from your Logomaker account for a fee. Once you’ve purchased your design, you’ll see the file download options. It’s self explanatory, but if you get stuck, just email us.

Do I have the rights to my logo?

Once you purchase your logo, you have the right to use it just about any way you wish. For the legal specifics, you should read our terms and conditions.

The "love your logo" guarantee

Do you offer a guarantee?

Yes, we guarantee that you can use Logomaker to create a logo that you will love. If you aren’t able to get the logo just right, please contact us and we’ll do everything we can to help. We really do want you to get the logo you need. If for some reason your logo doesn’t work, or isn’t quite right, let us know within 30 days and if we can’t fix it, we’ll refund your money. Read the details of our “love your logo” guarantee ™ here.

I’ve got a problem. Who do I contact?

Why wait until you’ve got a problem? We’d love to hear about how you are using your logo and succeeding with your new business. But if something goes wrong, the best way to reach us is by using the short form on our Contact Us page or by emailing support@logomaker.com. We look forward to chatting with you.

I’m done using my logo. I don’t want it any more. Can I have a refund?

If you’ve had your logo for less than 30 days, then our “love your logo” guarantee™ applies to you. See above. But if you’ve been using your logo for more than 30 days, sorry, we can’t give you a refund. However, we will do everything we can to help you make changes or update your logo so you can still use it.

I don’t like the logo I created. What can I do?

Don’t buy it if you don’t love it. You can use the Logomaker software to create and save up to six logo designs, so if you don’t like what you’ve created at first, try something different. You can delete the designs you don’t like, and add others that you do like. Try different icons, fonts, and colors until you get something you’re proud to share. Or, if you’d rather have a professional designer create unique designs for your logo project, let us know and we’ll set that up (there is an additional fee for this service).

Downloading files

What files do I get?

The free web-ready logo is a snippet of HTML code that you can paste into your website code. The free code cannot be used for print applications (it’s too small). When you purchase your logo, you will receive a high-resolution, vector file (EPS), and well as JPG, PNG, and GIF files in three sizes: small, medium, and large. For more information about the file formats you get with Logomaker, click here.

What are the different file formats for?

The EPS file is a vector version of your logo to be used for large scale and high-resolution print applications like signs, billboards, ads, packaging, mailers, silk-screening, and business cards.

The JPG is a high quality “bitmap” version of your logo that is best for use with online applications like websites, email, and Microsoft Office templates. It will look good on screen and the large JPG may work for some business card applications, but is generally not recommended for offline use. You get three JPGs: small, medium, and large.

The PNG file is a transparent file (meaning it doesn’t have a white background) to be used online with colored backgrounds. This file works well with Microsoft Office applications. You get three PNG files: small, medium, and large.

The GIF file is also a transparent file and is best for uses where the logo file size (not the logo dimension) is small (like small animations). GIFs use only 256 colors, so the color reproduction isn’t always perfect. You get three GIF files: small, medium, and large.

Need a different file type?

Let us know and we’ll create it for you.

Will I have a transparent file?

Yes. Both the PNG and GIF that you can download when you purchase your logo are transparent.

Why can’t I open the EPS file?

Your EPS file is a high-resolution vector file that requires professional design software like Adobe Illustrator or Macromedia Freehand to open.

Which file is best for printing?

The EPS file is best for commercial printing like business cards, letterhead, packaging, signs, and more. If you need printing, we recommend you use our print partner (at this link). They have experience working with our files and will make sure you get what you need.

I printed my logo and the colors don’t match what I see on screen. What gives?

This is rare, but when it happens there is a good reason for it.

Your computer monitor displays colors using red, green, and blue dots of light. This color system is called RGB. When you print your logo on paper, your printer generally uses four colors of ink: cyan, magenta, yellow, and black (a color system called CMYK) to create all the colors that you see.

Because these systems use different technologies to display the same colors, occasionally the colors you see displayed on your screen will look slightly different from the colors on a printed page. The vast majority of the time, they look the same.

In addition, your computer monitor settings are unique. Adjusting brightness, contrast, and chroma (a measure of color purity) on your monitor can also alter the way your computer displays colors. Your logo may look different on your computer at work and your computer at home, even though the actual colors in your logo file haven’t changed.

As we noted above, this is rare. If it happens, you may want to choose a slightly different color that displays correctly regardless of which system is used to print it. Always double check the colors before you print the first time.

What else can I get besides a logo?

Once you’ve created your logo design, it’s easy to put your logo on a website; business cards and letterhead; or thousands of different promotional products like hats, magnets, and mobile phone cases and much more. We have several experienced partners who are ready to help with your request. Click here to explore the options they offer (requires purchasing high-resolution files of your logo for just $49).

Free logos

A free logo? What’s the catch?

There’s no catch. We offer a free web-ready logo so people can try our Logomaker software. Once they see how amazing their logo is, many choose to purchase high-resolution files. But if you choose not to, the web logo is still free. You can save up to six logos in your account. When you’re ready to use your free logo, simple copy the HTML code from your account into your website. Click this link to learn more about your free logo.

Thanks for my free logo. What can I do for you?

Well to be honest, we hope you’ll come back and purchase the high-resolution files for your logo in the future. That’s how we pay the bills. With high-resolution files you can put your logo on business cards, signs, and more. And, if you had a great experience, we hope you’ll tell your friends about us—on your blog, on Facebook, on Twitter, or on Google Plus. Thanks!

Other questions

What is the difference between a do-it-yourself logo and a custom logo?

As far as a symbol to represent your business, there’s not a huge difference. The option you choose really depends on your needs. If you need something to get your business up and running and don’t have a budget for design or marketing, a do-it-yourself logo will do the job (and save you a bunch of money). If you need a totally unique logo designed exclusively for your business and have a marketing budget, a custom-designed logo may be a better option. Let us know if this is the case and we’ll connect you with a great designer.

Why would I choose a do-it-yourself logo?

A logo that you create yourself is perfect for someone just starting a business who wants to make sure they will succeed before they spend a lot of money on design. If you are trying to decide if this is a good option for you, this list of four questions to ask may be helpful.

Do you have an affiliates program?

Check out our Affiliates Page for more information about selling logos and our generous revenue sharing.

Do you store any personal data?

We collect some personal data (like name and email) when you set up your account. To protect your security, we don’t store any credit card data on our servers. You can read our Privacy Policy here.

I have a question that’s not on your FAQ.

If you have a question or concern that we haven’t answered here, please don’t hesitate to email us at support@logomaker.com. We’ll get right back to you.